FAQs
Common Questions
Stuck on something? Every answer about our design, installation, integration, and maintenance work is in one place. Still not covered? Ask our team directly.
What happens during a power outage?
Our access control systems are installed with battery-backed power supplies that keep locks, readers, and alarm panels operational. Smart locks operate on standard batteries (typically 12–18 months) and are unaffected by mains power loss.
Do you handle installation or just supply equipment?
We provide end-to-end service: system design, hardware supply, professional installation, software configuration, and ongoing maintenance. Every system is commissioned by our own factory-trained technicians.
Do I need to replace my existing doors?
Not necessarily. Our smart locks are designed to retrofit onto the majority of standard commercial and residential door frames. We assess your existing doors during our site survey and advise on compatibility.
How do I get a quote?
Start with the enquiry form on our contact page — a few taps tells us the property type, how many entry points are involved, and which systems you need. We reply within one business day, and for design work we arrange a site survey before quoting.
How secure is facial recognition data?
We use industry-standard AES-256 encryption. Biometric data is converted into a mathematical hash — we never store actual images of faces on our servers.
Do you offer on-site support and maintenance?
Yes. We provide proactive scheduled maintenance, emergency repair call-outs, and remote diagnostic support. Standard response is within 24 business hours, with priority SLA options available.
Can your systems integrate with my existing infrastructure?
Absolutely. Our systems are designed for integration. We connect access control with CCTV, alarm panels, and hotel PMS platforms. During the design phase, we map out all integration points.
What areas do you serve?
We are based in Accra, Ghana and serve clients across the Greater Accra Region and all major cities. We also deliver projects in West Africa by arrangement.
Still Have Questions?
Tell us about your property in a few taps and the right specialist will come back to you within one business day.